Thursday, March 28, 2024
You are here: Support FAQ and Tips Slow Internet Surfing

Slow Internet Surfing

Why is internet surfing so slow / unable to surf, as there are many guests complained?

Please verify if your internet line is up and healthy.

Please verify in HSIA Admin, under Report, Bandwidth Utilization is your internet packages being over subscribed, as depicted below. Do upgrade the internet bandwidth if needed, and advise us once you have upgraded.

If the bandwidth is not being over subscribed, you might want to monitor the usages and verify on the traffic policies set upon. Please verify the traffic policy under Report, Traffic Control Utilization, to identify which category of the traffic policy is utilizing the most, as depicted below.

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